Big Data and Customer Service: A Guide to Call Center Analytics
In today’s ultra competitive business world, mobile technology, social media have made the customer king. No longer is it enough for a company to have…
In today’s ultra competitive business world, mobile technology, social media have made the customer king. No longer is it enough for a company to have…
Big data has gone mainstream. The constant, exponential growth of volumes of structured and unstructured data has significantly increased the number of big data projects,…
The era of data-driven business has arrived. Big data analytics tools are enabling organizations to capture, manage and mine mountains of raw chaotic data…
Big data is transforming entire industries, and the media industry is no exception. Once media companies relied on traditional data to make educated guesses at…
Big data analytics platforms such as cloud-based Hadoop have become powerful tools for businesses looking to leverage vast sets of customer data for competitive…
Technology is a non-stop rollercoaster ride of innovation, with devices becoming increasingly faster and smarter. Computers infused with artificial intelligence systems are now able…
Today we reported some impressive stats on our growth in 2014. In short, last year was a phenomenal year for the company. The amount of…
Discussions surrounding big data often mention its three Vs: volume, variety and velocity. The most commonly discussed of those three is obviously volume, which…
Poaching continues to be a significant problem throughout the world, specifically in Africa. Every year thousands of different animals are illegally hunted, many of…
The growing impact of mobile devices is no secret to marketers. A 2013 report from the Winterberry group found that from 2012 to 2013 spend…